Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly when you create an account, connect social media platforms, or contact our support team. This includes your name, email address, company information, and social media account credentials stored via secure OAuth tokens. We also collect usage data such as feature interactions, content generation history, and scheduling activity to improve our service.
2. How We Use Your Information
We use your information to provide, maintain, and improve the Momentum platform, including generating AI-powered content tailored to your brand voice. Your data helps us personalize your experience, send relevant product updates, and provide customer support. We may also use aggregated, anonymized data for research and analytics purposes.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, such as cloud hosting and payment processing partners, under strict contractual obligations. We may also disclose information when required by law or to protect the rights and safety of our users.
4. Data Security
We implement industry-standard security measures, including AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure is SOC 2 Type II compliant, and we conduct regular security audits and penetration testing. While no system is completely secure, we are committed to protecting your data with the highest standards.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting our support team. Under Swiss data protection law (nDSG) and GDPR, you have additional rights including the right to data portability and the right to restrict processing. We will respond to all data requests within 30 days.
6. Cookies and Tracking
We use essential cookies to maintain your session and preferences, as well as analytics cookies to understand how you use our platform. You can manage your cookie preferences at any time through your browser settings or our cookie consent banner. We do not use cookies for third-party advertising purposes.
7. Third-Party Services
Momentum integrates with third-party social media platforms including Instagram, Facebook, and LinkedIn. Your use of these platforms is governed by their respective privacy policies. We access your social media accounts only through official APIs and OAuth tokens, and we never store your social media passwords directly.
8. Data Retention
We retain your account data for as long as your account is active or as needed to provide our services. If you cancel your subscription, your data remains accessible for 30 days, after which it is permanently deleted from our systems. Certain data may be retained longer if required by legal obligations.
9. Children's Privacy
Momentum is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information from our servers.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by email or through a prominent notice on our platform. Your continued use of Momentum after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at privacy@getmomentum.ch. You can also reach us at Momentum, Lausanne, Switzerland.